free shipping for a limited time
free shipping for a limited time

F.A.Q.

WHERE ARE YOU BASED?

We're happily based in London, United Kingdom - the city brimming with culture and art.

 

DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

Yes, we do ship EVERYWHERE and shipping is FREE.

Artsyez partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

So, please expect your items to be shipped separately  (if you order more than one item) as different factories specialize in different areas of manufacturing.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

Order processing time takes 1-7 business days before shipment. Deliveries take usually 1 week to 3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased/where you live! You can 'CONTACT US' or email help@artsyez.com for specific shipping times and tracking info. 

 

MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region. If it does not arrive by 8 weeks upon ordering, we will reship your order or refund guaranteed! :) 

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS? 

We ship from different suppliers using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number. 

 

WILL THIS ITEM GET TO ME BEFORE _________? 

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.

 

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.

 

ARE YOU AN INFLUENCER LOOKING TO WORK WITH US?

*if you are a public personality with 50k+ followers on any social media, email us for other opportunities! - sales@artsyez.com

If you don't have over 50k followers you can still get free products from us. Read more about this opportunity here.